Legal — Terms, Rights & Policies (New Zealand)
This page outlines your rights under New Zealand law and Wowbloom's policies for services, refunds, privacy and dispute resolution.
Consumer Rights — NZ Context
Under the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986, customers purchasing services from Wowbloom in New Zealand are entitled to services that are carried out with reasonable care and skill, within a reasonable time and that match any description provided.
- Services must be supplied with due care and skill.
- Information provided about workshops (times, content, price) must not be misleading.
- Statutory remedies may apply for major failures (repair, replacement, refund).
Key legislation (summary)
Refunds, Transfers & Cancellations
Our general policy is designed to be consistent with NZ consumer protections. Specific terms are provided at booking.
| Scenario | Policy |
|---|---|
| Customer cancellation (>=7 days) | Full refund or transfer to another class date. |
| Customer cancellation (<7 days) | Partial refund at management discretion; credit offered where possible. |
| Workshop cancelled by Wowbloom | Full refund or transfer; alternative session offered. |
| Product faults | Remedies under CGA: repair, replacement, or refund for major failures. |
For group bookings and weddings, bespoke conditions apply and will be set out in the booking confirmation.
Privacy & Data Handling
We collect minimal personal data to manage bookings, invoices and communications. Data is retained only as needed for legal and business purposes.
- Data controller: Wowbloom Studio
- Retention: invoices and records per NZ tax requirements
- Access & correction: see Privacy Policy
Data Protection Officer
For privacy enquiries and rights requests contact our DPO via Wowbloom@gmail.com. We will respond within a reasonable timeframe consistent with the Privacy Act 2020.
Complaints & Dispute Resolution
If you are unhappy with a service, please submit a formal request and we will investigate. We aim to resolve matters directly; if unresolved, you may pursue external dispute resolution including the Disputes Tribunal or the Commerce Commission where applicable.
How we handle complaints
- We acknowledge receipt within 5 business days.
- We investigate and propose a resolution within 20 business days where practical.
- If unresolved, we will advise on external options available under NZ law.
Request formal records or raise a complaint
Business details & Intellectual Property
Wowbloom Studio • NZBN 9429041234567 • 32 Queen Street, Auckland 1010
All content on wowbloom.net including text, images and designs is owned by Wowbloom unless otherwise stated. You may not reproduce or use content for commercial purposes without written permission.
